On my way home last night, I picked up an Italian Salad from Buca di Beppo to go with the lasagna for dinner. As I made the order at the take out desk, she asked for my phone number. I always wonder why Radio Shack, Best Buy and all those other places ask for my phone number, but whatever.
I gave it to her and didn’t think much of it.
Later in the night, I get a phone call from a “303″ (Denver) number I didn’t recognize. I get a lot of random phone calls that I need to take, so I answered. It was the girl from Buca di Beppo asking me how my salad was. Is this good customer service or a little on the annoying/weird/stalker side?
I think it’s annoying, weird, stalker-ish and a little OCD on the whole customer service thing.
Earlier this week, I blogged about Taco Bell’s racially insensitive Super Bowl commercial. That got me thinking: Do I really even need Taco Bell in my life?
At this point, I think the answer is “no.” And this is actually hard for me to say. Taco Bell has been a good friend over the years and there have been many a late night when nothing tasted better than 5 Taco Bell tacos, a Nachos BellGrande, an Enchirito and 2 Chicken Soft Tacos. Ahh, those were the days.
But Taco Bell is part of Yum brands and their business practices have pushed me to the edge:
1. Not only are the Taco Bell commercials offensive, so is their food. They have changed the meat and I’m thinking they increased the percentage of dog food in the mix.
2. One of Taco Bell’s sister fast food joints is KFC and it has widely been documented on their unethical treatment of animals – chickens in particular. Click here to see a very disturbing video about their treatment of chickens that is narrated by Pam Anderson.
So, I’m done with Taco Bell and KFC, And Long John Silver’s. And A&W. And yes, even Pizza Hut. After all, it’s ultimately up to us to police unethical companies by giving or in this case, taking our business.