Dell Responds to Overpackaging

Good for Dell.  They’re pretty dialed in on the blogosphere.  In the first business day since my “Overpackaging by Dell” post they responded and said that they are addressing the problem.  You can see their comment here.

The response has a bit of a “form-letter” feel, but being that I am responsible for consumer responses at my job, I can understand how it can come off that way after responding to so many.

By the way, if you’re not in the mood to click on the link to see what they said, but want to know why this particular item was so overpackaged – they say it is because they outsource it to a 3rd party and they are trying to resolve the situation.